Refund policy

Cancellation and Refund Policy

 

Last updated: September 25, 2026

 

A request is not a reservation

 

A rental request is not a confirmed reservation. Your reservation is confirmed only once JJ Modern Events LLC has approved the request and received the required booking payment or deposit. Before that point nothing is reserved, no payment is due, and you can withdraw your request at any time at no cost by calling, texting, or emailing us.

 

Cancelling a confirmed reservation

 

If you cancel 14 or more calendar days before the scheduled event date, you will receive a full refund of all amounts paid, including any refundable security deposit.

 

If you cancel fewer than 14 calendar days before the scheduled event date, rental and reservation amounts already paid are nonrefundable.

 

If your reservation is made fewer than 14 calendar days before the scheduled event date, rental and reservation payments made to secure that reservation are nonrefundable if you later cancel.

 

In every case, a separately collected refundable security/damage deposit is returned in full when a reservation is cancelled before the rental takes place, because no equipment was placed in your possession.

 

Rescheduling

 

This section covers reschedules you request for reasons other than weather. Weather-related rescheduling is covered separately in our Weather and Outdoor Rental Policy.

 

You may request one reschedule up to 24 hours before the scheduled rental, subject to equipment availability. Approved payments may be transferred to the new event date, which must fall within 12 months of the original reservation.

 

Reschedule requests made less than 24 hours before the scheduled rental are not guaranteed and will be considered at the discretion of JJ Modern Events LLC.

 

A reservation may only be rescheduled once. Once a reservation has been rescheduled, all payments become nonrefundable. The refundable security deposit, if applicable, remains subject to the Damage & Deposit Policy.

 

Security deposits

 

A refundable security deposit, when required, is separate from the booking payment and is not part of it. The security deposit is returned after the equipment has been inspected, provided there is no damage, excessive cleaning, missing equipment, late return, or other charges permitted under the rental agreement. If a reservation is cancelled before the rental takes place, the security deposit is returned in full. See our Damage, Cleaning, Missing Equipment and Security Deposit Policy for details.

 

If we cancel

 

If JJ Modern Events LLC must cancel a confirmed reservation for a reason within its control, and we cannot provide comparable replacement equipment or a mutually agreed rescheduled date, you will receive a full refund of all amounts paid for the affected rental items.

 

Weather

 

Weather does not entitle you to an automatic refund. If JJ Modern Events determines before delivery, pickup, or setup that weather makes the rental unsafe or impractical, the rental may be rescheduled rather than canceled and refunded. If you cancel because of a forecast and JJ Modern Events has not determined that a weather reschedule is required, this Cancellation and Refund Policy applies. Full weather terms, including what happens once equipment has been delivered, picked up, or set up, are in our Weather and Outdoor Rental Policy.

 

How refunds are issued

 

Refunds are issued to the original payment method whenever possible. Where a refund is due, it is issued in full — payment-processing fees are absorbed by JJ Modern Events LLC and are not deducted from your refund. Processing times vary by financial institution and payment provider.

 

How to cancel or reschedule

 

Call or text 941-499-7342, or email bookings@jjmodernevents.com. A cancellation or reschedule request takes effect when we receive it. Please don't assume it has been received until we reply.

 

Contact

 

JJ Modern Events LLC · Cape Coral, Florida · 941-499-7342 · bookings@jjmodernevents.com